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Our Policy


We have no minimum order requirements on most products, however, orders less than $50.00 will have a $7.00 handling charge.

Terms are net 30 days with approved credit. Prior to approved credit, purchase order with payment must be received prior to shipment.

Three trade references (including your bank and account number) are required. If your account has gone 30 days without payment, no merchandise will be shipped until past due balances are paid.

Prices shown are net prices and are subject to change without notice. NMI reserves the right to cancel an order for reason including typographical errors in pricing or description.

NMI Inc. will always use its best efforts to obtain delivery within quoted lead times. However, NMI Inc. cannot be responsible for any damage caused by late delivery.

Customer shall be responsible for all freight charges - F.O.B. factory Cleveland, Ohio 44144. NMI adds a $7.00 shipping preparation fee to all each individual carton shipped. Also a $4.00 per carton fee for residential delivery. A change of address charge will be incurred if the requested change comes while the order is already in transit. Actual cost is based on the amount that Northland is billed by the carrier. For example: Ground shipping services charge differently than LTL freight services. An administrative charge of $25 will also apply.

Partial shipments will be made upon customer request. What is shipped will be invoiced and payable in accordance to payment terms above. Balance of order will be shipped when it is available. Customers will be responsible for freight on all partial shipments.

All merchandise is packed in an approved manner. Important: inspect all cartons. If damaged do not sign delivery receipt until driver documents carton/product condition in writing. Notify carrier and NORTHLAND METAL INDUSTRIES INC. immediately and retain all packaging for inspection so your damage claim can be resolved. By not reporting shipping damage immediately, you will waive your right to a claim. Title to the goods and risk of loss pass to the buyer once NMI Inc. delivers its goods to the carrier. All of our merchandise is thoroughly inspected before it leaves the factory; therefore it is the buyers sole responsibility of seeking recourse against the carrier.

A bank charge and a handling fee totaling $50.00 will be charged for all returned checks.

Customers can cancel an order at anytime. A fee may apply as determined by the following conditions: If the order is cancelled before processing begins, there will be no cancellation fee charged. If a customer cancels an order after entry and processing has begun, they will be charged a $25 order cancellation service fee. All orders are departmentally managed and processed for shipment soon after they are placed. During the order fulfillment process we invest valuable human resources and time which cannot be reversed. Therefore, while we understand that orders occasionally need to be cancelled, we are unable to do it free of charge after a certain point. If a customer cancels an order after it has shipped, it will be treated as a return and they will be charged our standard 35% restocking fee and any freight charges. See our "RETURNS/CREDIT" policy.

Special Note: Orders for "special order items" or "custom work" (i.e. the pre-cutting of universal file bars) cannot be cancelled.

NMI Inc. is not responsible for customers who have ordered the wrong parts. No merchandise will be accepted by NMI Inc. for exchange or credit without our expressed consent and return authorization code prior to the return of goods. Returns must be made within 30 days of receipt of goods. Standard restocking fee for all returned product is 35%, and subject to factory inspection to determine goods are in original condition. There is no refund on special handling charges, or original shipping and insurance charges. All freight charges on returned merchandise must be prepaid. There is no refund or returns on custom manufactured components.

NMI Inc. reserves the right to make changes in design and construction and discontinue products without prior notice. All dimensions shown are considered to be within standard commercial tolerances.

NORTHLAND METAL INDUSTRIES INC. warranties its products to be free from defects in material and workmanship for a period of (2) two years from date of shipment. This does not include damage to due misuse, abuse, normal wear and tear (such as dents, nicks, scratches), fire, water, alterations or modifications. Our obligation to this warranty is limited to the repair or replacement of the defective parts or, at our sole option, to the refund of the purchase price. This warranty is in lieu of all other warranties, expressed or implied, including any implied warranties of merchantability or fitness for a particular purpose. In no event shall we be liable for any incidental, special, or consequential damages of any nature.The remedies provided above shall constitute complete fulfillment of all the liabilities of NORTHLAND METAL INDUSTRIES INC. whether the claims of the purchaser are based on contract, in tort or otherwise.

The parts shown here are those of NORTHLAND METAL INDUSTRIES INC., an independent aftermarket manufacturer and supplier of original equipment manufacturers (O.E.M.ís) compatible office furniture parts & supplies. Any mention of name brands is for reference only and does not imply any O.E.M. approval or authorization.

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